Chargeback Management

Chargebacks are a serious problem for the merchants in the business. It is moreover, counted as a defining parameter for the high-risk and low-risk businesses. Therefore, it is quite important to take chargeback management into account.

There are various practices and tools that a merchant, as well as a service provider, can take into account. It will be able to significantly lower the chargeback ratio. A merchant needs to be cautious with the chargebacks and should tackle them as soon as possible.

What are some of the chargeback management techniques that can help you to get your business on the safer side?

  • Offering Refunds
  • Refunds are the first step towards a chargeback. In other words, a chargeback should initially be a refund for the product, service, or illicit charges. If you will allow refunds on your products or services then the consumer will initially ask for the refund. You can easily manage that without allowing it to turn into a chargeback.

  • 24 x 7 Consumer Support
  • Consumers want to feel the convenience to connect to your business. If the urgency calls, they can simply connect to your executives to resolve the issue in a shorter time. A chargeback is a time-taking process and takes many days to issue the refund. However, if a consumer connects with the merchant they can resolve the query at a faster rate.

  • Using anti-fraud tools
  • According to the chargeback records, frauds are a big reason for the chargebacks. Multiple chargebacks happen due to fraudulent transactions that the consumers want refunds for. Therefore, keeping a secure payment gateway ensures that the fraudsters are away from your business. Which in turn will lower the chargeback rates for the businesses.

  • Better Security
  • Sometimes avoiding a chargeback is as simple as putting a third layer of security on the payment gateway. Therefore, creating a secure environment for the consumers to pay for the goods or services of your company has a precise effect on the chargeback ratio as well. There are chances that the chargebacks are high due to the sensitive information is getting stolen and used for forgery.

  • Chargeback Protection
  • The basic composition of chargeback protection involves::

    1. Chargeback Alerts: instantly pings the merchant in the case of a chargeback is flagged.
    2. Chargeback Diversion: helps a merchant to prevent friendly frauds by real-time support from the merchant and issuers.
    3. Chargeback Guarantees: completely covers the amount issued to a chargeback by the service provider.

A Merchant’s Duty for the Chargeback Management

There are simply three parts to what a merchant should undertake to manage the chargebacks to the best.

Offering refunds, allowing support, and keeping the best merchant-consumer relationship.

Building a brand image concerning the scale of the business is important. Chargeback management is a necessary evil for any business and you have to deal with it for the time a business runs. However, it becomes less challenging as the day passes by.

Offering the relationship hand to the consumers will gain trust and they will reach out to you before going towards a chargeback through the issuing bank.