Merchant Protection Policy

Merchant Protection Policy

Secure online trading has become a challenging task for merchants. So, to make things in favour of merchants , we introduce a merchant protection policy to guard your online sales, minimize chargebacks and friendly frauds. Take a step ahead, set up shop. We've got your back.

We understand the importance of security in an online business, so we created a merchant protection program to guard you against the market's threats.

Our Efforts are to Bring the Changes

Our continued efforts are making it easy for you to secure online sales. When you opt for a merchant account with PayCly, we offer a merchant protection plan with no additional charge for eligible transactions. We also don't limit the number of qualified payments as long as you meet the eligibility requirements.

Merchant Protection Covers:

Unauthorized Transaction

There's a transaction, but the cardholder claims that he/ she didn't authorize payment.

Chargeback Prevention Plan

Merchants get help under our chargeback prevention plan in every possible way to protect their business and minimize the number of chargebacks.

Fraud Protection System

PayCly guards your business against fraudulent transactions and other threats available in the market. It supports you with a safe payment processing environment for your business.

Secure Technology

With our SSL and TLS encryption, your transactions are highly secure from start to finish.


To provide you with unparalleled security, we monitor transactions 24*7.

Global Transactions

Get the ability to buy or sell around the globe. We process and convert all major currencies to buy or sell products or services securely.

Maintains Secrecy

At PayCly, we promise you to keep secret any sensitive information shared with you and not share it with others.

Stay Secure

Merchant protection automatically applies to your qualified sales be it electronics, travel or concert tickets, business services and more.

  1. Sell with confidence
  2. Minimum risk
  3. Keep more of your profits

Eligibility Conditions

To be eligible for merchant protection plan, you must meet these requirements:

  1. You receive payment via PayCly from a buyer account.
  2. PayCly must consider the transaction as eligible or partly eligible for merchant protection on your Account page. If it is observed, eligible, protection for Unauthorized Transaction will apply.
  3. You must respond to PayCly requests for documentation or other information that PayCly reasonably requires to investigate promptly.

Suspension of Eligibility for PayCly Merchant Protection Plan

We may suspend your eligibility for PayCly merchant protection plan if we endure a reasonable belief that there is an extended risk associated with your Account. In evaluating risk, we will consider:

  1. The total monetary amount and/or the number of Claims, Chargebacks or Reversals filed against your Account.
  2. The credible threat of your Account to the integrity of PayCly and our system.
  3. Possible losses occurring to us and/or our users.
  4. We may debar your eligibility for PayCly merchant protection plan if linked or associated with another Account that has been suspended.